Help

• Credit Card Security
• What's My Size?
• Placing Your Order
• Delivery
• International Orders
• Returns & Exchange Policy

Credit Card Security

Shopping online at Tiffany Rose is safe because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your details.

After you click on the "Proceed to Checkout" button, secure pages are indicated by:

• the web address changing from "http://" to "https://"; and
• a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser.

What's My Size?

Generally you are advised to choose your pre-pregnancy size when selecting Tiffany Rose maternity sizes.

However, for silk and chiffon special occasion wear, the most important fit is your bra size.

Please click here for more information on sizing.

If you have any queries or concerns, please email us or telephone customer services on 020 8397 0001 where we would be delighted to help.

Placing your order

You may pay for your order by Credit/Debit Card, Paypal, Cheque or by Gift Voucher.

• Please click on the products you wish to buy and add these to your shopping basket



• Once you are happy with your order, click on Checkout and you will be asked to complete our Secure Order Form where we will collect your details.



• If you are paying by credit card, please complete the Secure Order Form with your details - your order will be automatically processed and despatched.



• If you are paying by cheque, please complete the Secure Order Form and include your Bank Sort Code and Account Number in the "Credit Card Number" box. Please make your cheque payable to "Tiffany Rose" and write on the back the Order Reference number which you will receive automatically after submitting your order.



• If you are paying by gift voucher, please complete the Secure Order Form and include your Gift Voucher code in the "Gift Voucher Number" box.

Address for cheques:

Tiffany Rose
Typhoon Building
Oakcroft Road
Chessington
SURREY
KT9 1RH

For any queries, please contact us at: sales@tiffanyrose.com

Delivery

We offer Standard and Express delivery services to all Worldwide destinations:

Canada

• Standard Shipping - CA $19.95
  
  Your order will be shipped via FedEx International Connect (final mile carrier varies by country) and delivered within 5-7 working days. Orders placed on weekends are sent the next working day.



• Express Shipping - CA $39.95
  
  Your order will be shipped via FedEx Express and delivered within 1-2 working days. Orders placed on weekends are sent the next working day.



• IMPORT DUTY / TAXES: Please note that local Import Duty and/or Sales Tax may be payable on receipt. Any duties payable will be billed separately by our couriers, DHL/FedEx. Please refer to your local customs office for more information.
  
  
• Christmas Orders - Place EXPRESS orders before 07:00 (Vancouver) / 10:00 (Ottawa) on 18/12/2024 for delivery on or before 24/12/2024



• New Year Orders - Place EXPRESS orders before 07:00 (Vancouver) / 10:00 (Ottawa) on 21/12/2024 for delivery on or before 31/12/2024




Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.

• Canada Border Services Agency: Applying for a Refund of Duty or Taxes
• CBSA: Form B2G (Instructions)
• CBSA: Form B2G (PDF Download)

Returns/Exchange Policy

Returns & Exchange Information

We hope that you will be truly delighted with your purchase, but there may be occasion where you feel it necessary to return or exchange an item. We aim to keep the process as simple as possible. All you pay for is the return postage of the goods. These terms do not affect your statutory rights.

If you wish to return goods to us, please send back your purchase in its original condition: unworn/undamaged/unwashed with all original tags still attached.

Please enclose a completed Returns Information Form, which can be found on the back of your invoice. Need a new Returns Form? Download one here.

We will refund you any money you have paid for that item (excluding postage) by your original payment method.

Where the returns period has expired, we will be happy to offer an exchange within 30 days up to the value of your purchase.

Returns Policy

• Exchanges: Please return your item within 30 days of receipt.
• Refunds: Please return your item within 30 days of receipt.

Returns Address

If you are arranging your own shipping, then please send your goods for return or exchange to the following address:

CUSTOMER RETURNS
Tiffany Rose
Unit 3A Carnfield Place
Bamber Bridge
Preston
LANCASHIRE
PR5 8AN
United Kingdom

Please retain proof of postage. All items are the customer's responsibility until received by Tiffany Rose.

Duty / Sales Tax Refunds

If you are in the UK, EU or Australia, your refund from Tiffany Rose will include the Sales Tax that you have paid to us on that purchase.(Note: For customers in Australia this only applies to orders under AU $1,000 in value where we have paid the GST on your behalf.)

When shopping from other countries we do not charge Sales Tax but you may have paid Import Sales Tax and/or Import Duty to your country's Customs Office via our courier.

Many countries have a process for residents to claim duty/sales tax refunds on imports which are later returned to sender, but we would advise you to check with your local Customs department for more information on this process.